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FREQUENTLY ASKED QUESTIONS!!

 

2017 RACE NUMBERS ARE POSTED HERE!!

Search by last name to find your race number, and be sure to bring that number with you to packet pickup – that will make the pickup process way faster for you!

 

CLICK HERE TO LIKE US ON FACEBOOK! We are updating and posting a lot, and that’s the quickest and easiest way to stay in the loop!

 

PLEASE read these frequently asked questions and important tips – – if you ask us any of these questions via email, Facebook or phone, we’re just gonna make you go back and read this again!

 

I’VE HEARD YOU HAVE A MEAN PEOPLE CLAUSE… TRUE? Yep, very true! If anyone is mean to any volunteer, staff, or participant, your race entry will be revoked, and you will be asked to leave. Our staff and volunteers work really hard to put on a fun race for you, so there’s no excuse for you being mean. NO MEAN PEOPLE ALLOWED! (Example: Joe Blow shows up at 2pm to pick up his packet, even though packet pickup doesn’t open until 3pm. He proceeds to give dirty looks to the volunteers who are setting up, and asks several times if he can pick up his packet early. Mr. Cranky Pants then complains about the long wait, and when he finally does get his packet, he storms out while profanities fly out of his mouth.) This really happened (which is why we now have the Mean People Clause). Don’t do this. It won’t get you anywhere except kicked out of the race. We aren’t kidding… go ahead, test us! Here’s a better idea – – offer to HELP set up with a smile on your face, and thank the volunteers for their hard work!

 

DO YOU NEED MORE VOLUNTEERS? YES! Sign up here to volunteer – – that’s a great way for your family and friends to spend their time while you race! Volunteers will receive a cool Kokua Crew t-shirt and goodie bag.

 

WHY DID I RECEIVE THE INFO EMAIL AND MY FAMILY MEMBER OR FRIEND DIDN’T? We know some of you register for your friends or family. It is likely that you registered them with your exact same email – – and the system hates when you do that. The system will only send ONE email per address, so that would explain it! Simply share this info with them and confirm their race number on the list that was highlighted above!

 

REGISRATION AND PACKET PICKUP INFO

 

WHEN AND WHERE IS PACKET PICKUP AND THE EXPO? (Please don’t show up before these times – – we try to set up early, but don’t assume that will happen…)
Aston Waikiki Beach Hotel, COCONUT CLUB, 21ST FLOOR

2570 Kalakaua Ave, Honolulu, HI 96815

 

THURSDAY, MAY 25                           FRIDAY, MAY 26                     SATURDAY, MAY 27

3:00PM TO 8:00PM                             8:00AM to 6:00PM                  8:00AM to 2:00PM

We suggest you park at the zoo/Kapiolani Park and walk over – it’s just a block or two away! Please note our expo room is located on the 21st floor — you will not be able to get up to the room unless our volunteers swipe a key at the base elevator. Please don’t show up too early, as you will just have to wait in the lobby, and we don’t want to disrupt the normal flow of the hotel, or the hotel guests – thanks for your cooperation on this!

 

CAN MY FRIENDS AND FAMILY STILL REGISTER? Yes! We recommend they register online – – online registration closes at 7pm on May 26th, but after that they can still register in person at the expo on May 27, as well as race morning starting at 4:30am.

 

CAN I PICK UP MY FRIEND’S RACE PACKET? YES – just bring a note or copy of their ID, and you can pick up for them!

 

CAN I SWITCH FROM THE HALF MARATHON TO THE 15K, OR FROM THE 15K TO THE 5 MILER? YES – you will be able to switch your distance at the expo/packet pickup.  A $10 fee will apply, which can be paid with cash or credit card at the expo.

 

CAN I SWITCH MY SHIRT SIZE?
Only a few sizes can be switched around at the expo – but mostly we have the exact number of shirts that you ordered. If you ordered an Extra Small, you can swap for XXSmall.  If you ordered 2XL, you can swap for 3XL. If your size isn’t listed here and you need to swap, all leftover shirts will be available for swaps at the finish line near our awards tent! (We know there will be leftovers, we just don’t know which sizes…)

 

CAN I TRANSFER MY RACE BIB TO ANOTHER PERSON?  YES – we can process transfers at the race expo – – simply bring a letter from the original participant, along with a copy of their ID, giving permission for the transfer. A $20 fee will apply, which can be paid with cash or credit card at the expo.

 

CAN I REGISTER ON RACE MORNING? YES. But we recommend you register online – – online registration closes at 7pm on May 26th, but you can still register in person at the expo on May 27th, as well as race morning starting at 4:30am.

 

CAN I PICK UP MY PACKET ON RACE MORNING? In general – NO. Only those flying in late the night before the race may pick up on race morning. Please email tropicaltriplecrown@gmail.com to receive special permission for race morning pickup. Locals may NOT pick up on race morning. If you can’t make it to the expo on Thursday, Friday or Saturday, have a friend or family member pick up for you!

 

 

RACE DAY INFO

 

WHAT TIME DOES THE RACE START? The half marathon starts at 5:30am. The 15K and 5 miler start at 6:00am. We recommend you arrive by 4:45am to find parking, hit the bathroom and get to the starting line!

 

TELL ME ABOUT RACE DAY PARKING? There are tons of parking spots available in the Waikiki Shell and Bandstand parking areas, as well as the Honolulu Zoo parking lot. There is also street parking on the makai (ocean) side of Kalakaua Avenue, on Paki Street (mauka of Kapiolani Park), and in the neighborhoods mauka (mountain side) of the park.  We recommend you carpool, or better yet, ride your bike if you live nearby. Please be respectful and keep your voices down if you park in the neighborhood.

 

ARE STROLLERS ALLOWED? Yes! We ask that you start at the back of the pack so as not to impede other runners.

 

ARE DOGS ALLOWED? We love our four-legged friends, but NO DOGS are allowed in the park, sorry!

 

WHAT ABOUT HEADPHONES? We strongly encourage you NOT to wear headphones. If there is any type of emergency, we need you to be able to follow instructions from HPD and course marshals… if you insist on wearing them, please keep the left earphone out so you can hear what’s going on around you. Mahalo for your kokua on this! We love music too, but your safety is our top priority…

 

IS THERE A TIME LIMIT? Yes! The course closes at 9:30am – – if you walk slower than a 17 minute mile, we strongly encourage you to switch to the 15K so that we can support you and make sure you’ll get that finisher’s medal!

 

WHAT IS THE BATHROOM SITUATION? The park bathrooms near the Waikiki Shell and the tennis courts will open around 4:00am, and there will be porta-potties located in the finish line area as well. Make sure you go at home too! There are a LOT of bathrooms available, but still, there will be long lines on race day, so plan ahead and get down there early! On the course, there are bathrooms located around mile 6 at the Wailupe Beach Park aid station.

 

HOW MANY AID STATIONS ARE THERE? On the half marathon course, there are 3 aid station locations, and you hit them each TWICE, so you’ll have 6 aid station opportunities. The 15K has three aid stations and the 5 Miler has one aid station. All aid stations will be serving water and Gatorade.

 

TELL ME ABOUT WATER PITCHER STATIONS! At the end of each water section of the aid stations, we will have pitchers available so you can refill your own water bottles! This will help us go greener, use fewer cups, and create less trash for our volunteers to pick up.  WE ENCOURAGE YOU TO USE YOUR OWN WATER BOTTLES AND REFILL AT THE AID STATIONS!

 

DOES EVERY PARTICIPANT GET A MEDAL? YES – no matter which distance you choose, every finisher will receive an awesome medal!

 

IS THERE FOOD AT THE FINISH LINE? Yes, we will have fruit and light snacks available for all finishers!

 

We know that’s a lot of info, but it’s important so we hope you read it!  WE CAN’T WAIT TO SEE YOU ON RACE DAY!

 

🙂 Tropical Triple Crown